FAQs
Clear Answers to Eye and Dental Health Care Questions
In this section we provide you with all the answers to any questions you may have.
🌍 General / Locations
Where are Eyewear Accessories Optical LTD and Teeth Wellness located?
What are the opening hours and how do I make an appointment?
We are open by appointment; please book by phone, WhatsApp, or online; Monday to Friday (8:30 a.m.–5:00 p.m.) and Saturday (9:30 a.m.–5:00 p.m.).
Do you accept walk-ins?
We recommend making an appointment; we handle emergencies based on availability.
Do you have parking or wheelchair accessibility?
Yes; each location has access options. See our Google profiles for details: Falmouth | Montego Bay
What lenguages do you serve?
Attention in English, Patois and Spanish.
How do you protect the privacy of my medical data?
We comply with local privacy regulations and use secure systems for records and payments.
💳 Appointments, insurance and payments
How can I book an appointment online?
Book through the Contact Us section of the website, by phone (+1 876 615 5356), WhatsApp, or in person; you’ll receive confirmation by email or SMS.
What are the payment methods?
Credit cards, debit cards, NFC mobile payments, major cards, and cash.
What documentation do I need for my first visit?
ID, medication list, and if applicable, insurance card.
Can I reschedule or cancel an appointment?
Yes, please provide at least 24 hours’ notice to avoid charges.
👁️ Optometric / Ophthalmological Services
What is the difference between an ophthalmologist and an optometrist?
An ophthalmologist is a doctor (surgery and diseases); an optometrist performs eye exams and prescribes eyeglasses.
Do you offer comprehensive eye exams?
Yes — exams for refraction, glaucoma, cataracts, and general eye health.
Do you perform cataract surgery/glaucoma consultations?
We offer ophthalmology evaluation and referral services; consult with our specialist for a treatment plan.
Can I buy glasses and contact lenses at the clinic?
Yes, we have a wide variety of frames, anti-reflective lenses, and adaptive contact lenses.
How long does an eye exam take?
Between 20 and 45 minutes, depending on the test (children/adults/special conditions).
Do you offer eye exams for children and schoolchildren?
Yes, we offer pediatric exams and early detection of vision problems.
What do I do if I have an eye injury or foreign body?
Come immediately; call us to prioritize emergency eye care.
Can I bring my prescription from another optician to buy glasses here?
Yes, we review prescriptions and offer prescription-based lens and frame options.
🦷 Dental Services
What dental treatments do you offer?
Cleaning, Extraction, Dentures, Root Canal Treatment, Filling, Crown, Whitening, X-ray and more.
Do you do dental implants and prosthetics?
Yes, we offer evaluation, planning, and placement of implants and prostheses.
What is the recovery time after an extraction or implant?
Extraction: 1–7 days; implant: variable (osseointegration phase: 2–6 months). We provide personalized instructions.
Do you offer anesthesia/sedation dentistry?
Yes.
What should I do if I have severe toothache outside of normal hours?
If it’s severe, go to the emergency room; call us for instructions and priority, if possible..
Do you perform teeth whitening and cosmetic treatments?
Yes, we offer secure career options and guidance on expectations.
Do you offer orthodontics (braces/aligners)?
Yes; conventional orthodontic evaluations and discreet aligners.
Are dental x-rays performed at the clinic?
Yes, we offer intraoral and panoramic X-rays depending on diagnostic needs.